Salon Policies

Cancellations:

We all know life can be unpredictable. However, out of respect for the stylist and for wait-listed clients, we honor a firm cancellation policy, with no exceptions. 

Please understand, when we reserve a block of time especially for you, we are turning away other guests to keep the slot secured.

Please reschedule or cancel 48 hours before the date of your appointment.

If canceling or rescheduling the day before your appointment, a  fee of 50% of the service will apply.

Cancellations or reschedules on the day of are subject to a fee of 100% of the cost of your service.

When booking an appointment, you are agreeing to our cancellation fees should you need to cancel or reschedule within 2 days of your appointment, regardless of the reason for cancellation.

Cancellation fees will be automatically applied by our booking system. Should your card on file be expired, an invoice will be sent to you. If the invoice goes unpaid, the amount would be applied to the total of your next service.

Guests who cancel or reschedule two times consecutively will be required to provide (non-refundable) prepayment prior to their next appointment date, in order to continue receiving our services.

Depending on the length of your service, late guests running more than 10-15 minutes behind may have to be rescheduled to avoid inconveniencing other clients, and a 50% fee will apply.

We will always do our best to run on time for your scheduled reservations, and we thank you so much for respecting our time!

Adjustment & Refund Policy:

La Bottega is a collective of independent stylists. These artists are their own small businesses within one communal space. As such, each stylist takes sole responsibility for their own clients and creating their own policies. Of course, our top priority is to make each and every guest fall in love with their new hair! Though seldom they may be, those unfortunate days do happen, when a guest may find their result unsatisfactory. Please understand, it is the responsibility of the stylist who performed the service -and them alone- to determine the course of action to follow.

Generally speaking, if you've lived with your color for a few days and desire a simple change of tone or darkening of the color, your stylist will be happy to provide a complimentary adjustment service. We ask you to contact your stylist within 1 week of the original service date.

If an adjustment service is agreed upon, it will have to be scheduled at the convenience of the stylist’s schedule. Other guests will not be asked to move their appointments to accommodate an adjustment sooner.

And remember, it can take multiple sessions when lightening to get to where you’re going. If another session is necessary to get you to your desired level of lightness, it will have to be scheduled and paid for.

Refunds will not be given however, we will always do everything possible to give you the hair you've been dreaming of, barring any limitations!

DISCLOSURE OF CONSENT:

I acknowledge that the color correction services I have requested could have unintended results, including among possible side effects: greater risk of damage to my hair, an allergic reaction to hair products, irritation, burning, redness or soreness of the scalp and any other exposed skin. I am not liable for your clothing during color services.

I further acknowledge that I am aware that certain medications, over the counter (BOX/Henna) hair dye and various medical conditions can significantly increase the possibility of unfavorable results. I acknowledge that I now understand the risks that may occur from the color correction services I have requested.

By scheduling this appointment, I agree that this constitutes full disclosure, and that it supersedes any previous verbal or written disclosures. I acknowledge that I have read, and fully understand the above paragraphs and that I have had sufficient opportunity for discussion to have any questions answered. I understand the procedure and accept any risks. I do not hold the stylist responsible for any of my conditions that were present but not disclosed at the time of treatment, which may be affected by the treatment performed.